FAQs

Jewelry Care Tips:
  • To ensure you get the most out of our jewelry, please be sure to remove jewelry before any task that involves water.
  • Try to avoid contact with perfume.
  • Store Jewelry in plastic zipper bag.
  • For a fast clean, use our Twelve17 lint free cleaning cloth and to gently remove dirt.
  • For a deep clean, use a soft bristle toothbrush, warm water and dish detergent.

Shipping

Please allow 2-5 business days for non custom orders and 2-7 business days for custom orders to be processed. All orders placed on the weekend will begin processing the following business day. All orders placed on holidays will also begin processing on the following business day. All orders are sent through USPS and have a shipping time of 3-5 business days. All custom orders are Pre-Ordered, after the processing time, please allow 10-20 days for your items to be made, then they will he shipped to you in 3-5 business days. As they are custom made to order. Please free free to email us for clarification or any questions. We are here for you!

Return/Exchange Policy

Here at Twelve 17, we are grateful for every single one of our customers, and we understand that sometimes items just don't work out. If you are not satisfied with your purchase, please return for a full refund or an exchange within 14 days of the RECEIVING date. CUSTOM PIECES CANNOT BE RETURNED, unless there is a misspelling, or any wrong doing on our part we will of course handle return shipping cost and re-do. Any returned items should be in their original condition, without signs of wear or damage. Unfortunately we cannot accept returned items any other way. If items are damaged in transit and you notice when you receive your package, please contact us IMMEDIATELY for assistance. There is no warranty on any items changing colors, or stones falling out. Thank you for understanding and thank you for shopping with Twelve 17 by Jada Olivia.

 

*PRICES ARE SUBJECT TO CHANGE*